Pay Safe – Business Rules

1. User Registration

  • All users must register with accurate, verifiable information (name, email, phone number).
  • Users must be 18 years or older to use the platform.
  • Each user is responsible for securing their account credentials.

2. Transaction Rules

  • Transactions must be conducted only through the Pay Safe platform to be eligible for escrow protection.
  • Users must agree on terms before initiating the transaction (e.g., amount, delivery period, product/service details).
  • Escrow payments must be approved by both parties before funds are released.
  • Pay Safe will not release funds until there is:
    • Mutual approval, OR
    • Verified evidence of completion submitted by one party and reviewed.

3. Escrow Fund Handling

  • Funds received via Paystack or Flutterwave are held securely until conditions are met.
  • Users cannot cancel or reverse an escrow payment once it is approved and released.
  • Users are responsible for reviewing transaction details before approving fund release.
  • Disputed transactions will be handled via Pay Safe’s internal resolution process (see Rule 9).

4. Payment Processing

  • All payments must be made through Paystack or Flutterwave.
  • Pay Safe does not accept direct bank transfers, cash, or offline payments.
  • Pay Safe does not store users’ card or bank details.

5. Dispute and Resolution

  • Disputes must be raised within 3 days of transaction completion (or delivery).
  • Users must provide evidence (messages, receipts, screenshots, etc.) during a dispute.
  • Pay Safe may decide disputes based on submitted evidence but is not legally liable for the outcome.
  • Pay Safe’s decision in a dispute is final unless otherwise overruled by a court of law.

6. Mistaken Payments and Errors

  • Pay Safe is not liable for any payment mistakenly made, approved, or released by the user.
  • Users must review all transaction details carefully before approval.
  • If a payment is mistakenly released, Pay Safe cannot guarantee recovery of funds.

7. Platform Usage

  • The platform must not be used for:
    • Illegal or fraudulent activities
    • Money laundering or funding criminal operations
    • Sale of restricted or prohibited items
  • Violation may lead to immediate suspension or permanent ban.

8. Fees and Charges

  • Pay Safe charges a service fee on each escrow transaction. This will be disclosed before payment is initiated.
  • Users are responsible for any additional payment processing fees imposed by Paystack or Flutterwave.

9. Refunds

  • Refunds may be issued only if both parties agree, or if Pay Safe determines that the seller failed to meet the agreed terms.
  • Processing time for refunds may vary depending on the payment processor.
  • Pay Safe reserves the right to deduct applicable fees from any refund issued.

10. Legal Jurisdiction

  • Pay Safe is registered as a sole proprietorship.
  • Any legal claim or dispute must be handled under the laws of  Ghana
  • Users agree to limit legal claims to the business’s operational assets and not the personal assets of the proprietor.

11. Suspension and Termination

  • Accounts may be suspended or terminated without notice for:
    • Fraudulent behavior
    • Abuse of the platform
    • Repeated dispute abuse or malicious activity
  • Suspended accounts will not be able to initiate or receive funds.

12. Modifications

  • Business rules are subject to change without prior notice.
  • Users will be notified of major changes via email or dashboard announcement.
  • Continued use of Pay Safe after changes implies acceptance of the new rules.