Effective Date: June 13, 2025

Thank you for choosing Pay Safe ("we", "our", or "us"). Your privacy is very important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or use our escrow platform and related services, whether accessed via our website or mobile application.

1. Information We Collect

We collect different types of information when you use our platform, including:

a. Personal Information:

  • Full name
  • Email address
  • Phone number
  • Identification documents (for verification purposes)
  • Bank account details (for escrow disbursements)
  • Any information you voluntarily provide during transactions or support queries

b. Payment Information:

All payment transactions are processed through Flutterwave. We do not store your card or sensitive payment information on our servers. However, we may collect and store transaction records and payment status via API integration.

c. Automatically Collected Information:

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on our site
  • Cookies and similar tracking technologies (see Section 7)

2. How We Use Your Information

We use your information to:

  • Provide and operate the escrow service
  • Process payments via Flutterwave
  • Verify your identity and prevent fraud
  • Facilitate communication between buyers and sellers
  • Respond to inquiries and customer support requests
  • Comply with legal and regulatory obligations
  • Improve and personalize your experience on our platform

3. Sharing of Information

We do not sell or rent your personal data. However, we may share your information with:

  • Payment processors (Flutterwave) for transaction processing
  • Service providers assisting in platform operation (e.g., hosting, support)
  • Law enforcement or regulatory authorities when legally required
  • Other users, to the extent necessary for escrow transactions (e.g., to confirm buyer/seller details)

4. Data Retention

We retain your personal information only as long as necessary for:

  • Fulfilling our services
  • Compliance with legal obligations
  • Resolving disputes
  • Enforcing our agreements

5. Security of Your Information

We use industry-standard security measures, including encryption, firewalls, and secure access protocols, to protect your personal and transaction data. However, no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

You may have rights under applicable data protection laws, including the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at info@paysafegh.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and assist in marketing efforts. You can control cookie settings in your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top and, where appropriate, notify you through our platform.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info.paysafegh.com
Phone: +233202496800
Address: East LEGON, UPSA,